Shipping Policy

At Mai Mai Product, we strive to provide efficient and reliable shipping services to ensure that your orders are delivered to you in a timely manner. We understand the importance of receiving your products promptly, and we work hard to make that happen.

Shipping Methods

We offer various shipping methods to cater to your specific needs. Our available shipping methods include standard shipping, expedited shipping, and international shipping. You can choose the shipping method that best suits your requirements during the checkout process.

Processing Time

Once your order is placed, our dedicated team will process it as quickly as possible. We aim to ship out all orders within 1-2 business days. Please note that during peak seasons or promotional periods, there may be slight delays in processing times. Rest assured, we will do our best to get your order shipped out promptly.

Shipping Time

The shipping time will depend on the shipping method you have selected and your location. Standard shipping typically takes 3-5 business days within the United States. Expedited shipping options are available for faster delivery, usually within 1-3 business days. For international orders, shipping times may vary depending on the destination.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method and destination. The exact shipping cost will be displayed during the checkout process before you finalize your purchase. We strive to offer competitive shipping rates to ensure that you receive the best value for your money.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number will allow you to monitor the progress of your package and estimate its expected delivery date. You can track your order directly on our website or through the shipping carrier's website.

Shipping Restrictions

While we strive to offer worldwide shipping, there may be certain restrictions on specific products or destinations due to legal or logistical reasons. If we are unable to ship to your location, we will notify you promptly and provide alternative solutions if available.

Customs and Duties

For international orders, please note that customs and duties may be applicable depending on your country's regulations. These additional charges are the responsibility of the customer and are not included in the product or shipping costs. We recommend checking with your local customs office for more information on any potential fees.

Shipping Support

If you have any questions or concerns regarding your order's shipping status, please feel free to contact our customer support team at shop@maimaiproduct.com. We are here to assist you and provide any necessary support to ensure a smooth shipping experience.